Cancellation & Refund Policy

1. Cancellation Requests

Cancellations will only be considered if the request is made immediately after placing the order and before the assigned advocate has initiated the legal drafting process.

A cancellation request may not be entertained once the order details have been communicated to the advocate and they have commenced work on the documents.

2. Refund Eligibility

If a customer establishes that the quality of the service or document delivered does not meet legal standards or the expectations set during booking, a refund or replacement may be considered.

Any complaints regarding the service must be brought to the notice of our Customer Service team within 7 days of the service delivery.

The Customer Service team will review the complaint and take an appropriate final decision regarding the refund.

3. Refund Processing Time

In cases where a refund is approved by NotaryConnect, the amount will be processed and credited to the customer's original payment method within 3-5 working days.

4. Non-Refundable Condition

Fees related to government stamp duties or administrative costs already incurred by the advocate are generally non-refundable once the document has been stamped or notarized.